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Privacy Policy

How we protect and handle your personal information.

1. Introduction

Welcome to Skene Mode ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and when purchasing our products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you provide directly to us, such as:

• Contact Information: Name, email address, phone number, and mailing address
• Purchase Information: Products purchased, payment details, and order history
• Account Information: Username, password, and profile information if you create an account
• Communication Data: Messages, inquiries, feedback, and customer support interactions
• Payment Information: Credit card and billing address (processed securely by third-party payment processors)

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Log Data: IP address, browser type, operating system, pages visited, and time spent on pages
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience
• Device Information: Device type, model, and unique device identifiers
• Location Data: General geographic information based on IP address (not precise location)

3. How We Use Your Information

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and delivery notifications
• Providing customer support and responding to your inquiries
• Personalising your shopping experience and recommending products
• Improving our website, products, and services based on your feedback
• Sending promotional emails and special offers (with your consent)
• Detecting, preventing, and addressing fraud and security issues
• Complying with legal obligations and industry regulations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Shipping companies, payment processors, and hosting providers
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: Where you give us explicit permission to do so

5. Data Security

We implement comprehensive security measures including SSL encryption, secure payment processing, regular security audits, and restricted access to personal information. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is 100% secure.

6. Your Privacy Rights

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request to update or correct inaccurate information
• Right to Deletion: You can request deletion of your personal information (subject to legal obligations)
• Right to Opt-Out: You can unsubscribe from marketing communications at any time
• Right to Data Portability: You can request your data in a portable format

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may limit certain functionality on our site.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete that information promptly.

9. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website. Continued use of our website constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

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Refund Policy

Our commitment to your satisfaction.

1. Overview

At Skene Mode, we stand behind the quality of our products. We are committed to ensuring your complete satisfaction with your purchases. This Refund Policy outlines our terms regarding returns, refunds, and exchanges for orders placed through our website.

2. Refund Eligibility

2.1 General Conditions

Products are eligible for a refund under the following conditions:

• The request is made within 30 days of the original purchase date
• The product is unused and in its original, unopened packaging
• All original accessories, documentation, and packaging are included
• The product shows no signs of wear, damage, or use
• The product was purchased directly from our website

2.2 Non-Refundable Items

• Products opened, used, or showing signs of wear
• Clearance, sale, or discounted items (as marked on product listing)
• Custom or made-to-order products
• Products damaged due to user mishandling or negligence
• Items purchased more than 30 days ago

3. How to Request a Refund

• Contact Us: Email ceo@skenemode.store with your order number and reason for return
• Return Authorization: Wait for our response with a return shipping label and instructions
• Ship the Product: Pack the item securely in its original packaging and ship to the address provided
• Inspection: Once received and inspected, we will process your refund
• Refund Processing: Your refund will be issued to the original payment method within 5–7 business days

4. Refund Timeline

• Request Submission: Up to 1 business day to receive return authorization
• Shipping: Typically 3–7 days for the package to reach us
• Inspection and Processing: 3–5 business days to inspect and verify the return
• Refund Issuance: 5–7 business days for the refund to appear in your account

Total Timeline: Expect the process to take 14–21 days from the date of your initial request.

5. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. In those cases, we will provide a prepaid return shipping label. We recommend using tracked shipping services for your protection.

6. Defective Products

If you receive a defective product within 30 days of purchase, we will provide a full refund including return shipping, or send a replacement at no additional cost. Please provide photos of the defect and a brief description.

7. Lost or Damaged in Transit

• Contact us within 48 hours of delivery with photographic evidence
• Do not discard the damaged packaging — it helps with carrier claims
• We will investigate and provide a replacement or full refund

8. Store Credit Alternative

Instead of a refund to your original payment method, you may choose store credit worth 110% of the refunded amount, valid for one year from the date of issuance.

9. Exceptions

We reserve the right to refuse refunds in cases of abuse of the refund policy, fraudulent claims, or items that have been resold or used commercially.

10. Contact